Return & Refund Policy
Last updated: [2025/07/28]
At Lasocks, every item is made to order and produced just for you in partnership with our supplier (CustomCat).
For this reason, we do not accept returns or exchanges unless there is a manufacturing defect or an error with your order.
Eligible Returns / Refunds
We will gladly offer a replacement or refund in the following cases:
• The item is damaged or defective upon arrival
• You receive the wrong product, size, or design due to our error
To process a claim:
1. Contact us within 7 days of receiving your order at lasocks.com@lasocks.com
2. Provide your order number and clear photos of the product issue
⸻
Non-Returnable Items
We cannot accept returns or refunds for:
• Wrong size ordered by the customer
• Change of mind after the order has been produced
• Normal wear and tear or customer damage
Because our products are custom-made, all sales are final unless the issue falls under the eligible cases above.
⸻
Refunds
Approved refunds will be issued back to your original payment method within 5–10 business days.
⸻
Order Cancellations
Orders can only be cancelled within 12 hours of placing them. After production begins, we cannot cancel or modify your order.